Terms & Conditions

1. Agreement to These Terms

These Terms and Conditions ("Terms") form a binding agreement between you and Sufix Tech LLC ("WorkTickle," "we," "our," or "us") governing your access to and use of the WorkTickle platform, including our website at worktickle.com, the web application at app.worktickle.com, our desktop and mobile applications, and all related services (collectively, the "Service").

By creating an account, starting a free trial, installing our desktop application, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" refers to that entity.

2. Definitions

• "Customer" means the organization that subscribes to the Service and controls a WorkTickle account.
• "Administrator" means a user authorized by the Customer to manage the account, configure monitoring settings, and access reports.
• "Monitored User" means an individual whose work activity is tracked through the Service, typically an employee or contractor of the Customer.
• "Customer Data" means all data collected, generated, or uploaded through the Service in connection with the Customer's account, including time records, screenshots, activity data, and payroll records.
• "Subscription" means the paid plan under which the Customer accesses the Service.

3. Eligibility and Account Registration

The Service is intended solely for business use by organizations and their workforce. You must be at least 18 years old and legally capable of entering into a binding contract to register an account.

You agree to provide accurate, current, and complete information during registration and to keep that information updated. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account, whether or not authorized by you
• Notifying us immediately at [email protected] of any suspected unauthorized access

We reserve the right to refuse registration, suspend, or terminate any account at our discretion where we reasonably believe these Terms have been breached.

4. Free Trial

We offer a 15-day free trial with full access to the Service. No credit card or payment method is required to begin a trial.

• The trial begins on the date your account is created and runs for 15 consecutive calendar days.
• At the end of the trial, your account will not automatically convert to a paid Subscription. You must actively add a payment method to continue using the Service.
• If no Subscription is purchased, access to the Service will be suspended and trial data may be deleted in accordance with our Privacy Policy.
• Free trials are limited to one per organization. We reserve the right to withdraw or modify a trial where we detect abuse, including creation of multiple accounts to extend trial access.

5. Subscriptions, Pricing and Billing

Access to the Service after the trial period requires a paid Subscription billed on a per-user basis.

By providing a payment method, you authorize us and our payment processors to charge that method for all fees incurred, including applicable taxes, on a recurring basis until you cancel.

Seat changes. If you add users during a billing cycle, charges for the additional seats will be prorated for the remainder of that cycle. Reducing seats takes effect at the start of the next billing cycle and does not generate a refund for the current cycle.

Taxes. Prices displayed are exclusive of sales tax, VAT, GST, withholding tax, and any other applicable levies, which are your responsibility.

Failed payments. If a payment fails, we may retry the charge. If payment remains outstanding after 7 days, we may suspend access to the account until the balance is settled. Data will be retained during a suspension in accordance with our retention policy.

Price changes. We may revise pricing at any time. Existing Customers will receive at least 30 days' notice by email before a price change applies to their Subscription, and may cancel before the change takes effect.

6. Cancellation and Refunds

You may cancel your Subscription at any time from your account settings or by contacting [email protected].

• Cancellation takes effect at the end of your current billing cycle. You retain access to the Service until that date.
• Fees already paid are non-refundable except where required by applicable law, or where we cancel your Subscription without cause.
• We do not provide partial or prorated refunds for unused time, unused seats, or periods of non-use.
• Following cancellation, Customer Data is retained and then deleted in accordance with our Privacy Policy. Export your data before cancelling if you need to keep it.

7. Lawful Monitoring — Your Responsibilities

WorkTickle is a workforce productivity tool intended for transparent, consent-based monitoring of employees and contractors on company-authorized devices. As the Customer, you determine who is monitored, which features are enabled, and how the resulting data is used. You are solely responsible for the lawfulness of that use.

You represent, warrant and agree that:

• You have given all Monitored Users clear, advance written notice that their work activity is monitored, and you have described what is collected, including screenshots, activity data and location where enabled.
• You have obtained any consent, works council approval, employee agreement, or other authorization required by the laws applicable to each Monitored User's jurisdiction.
• You will only monitor devices owned by, or formally authorized for work use by, your organization.
• You will only monitor during working hours and active work sessions.
• You will comply with all applicable employment, privacy, data protection, and electronic communications laws, including where relevant the GDPR, UK GDPR, CCPA/CPRA, and state or national wiretapping and surveillance statutes.
• You will maintain a lawful basis for processing Monitored User data and will honour data subject requests you receive.

You will indemnify us in full for any claim arising from your monitoring practices, as set out in Section 17.

8. Acceptable Use

When using the Service, you agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of any part of the Service
• Copy, resell, sublicense, rent, or lease the Service except as expressly permitted under a white-label arrangement with us
• Circumvent, disable, or interfere with security features, rate limits, or usage restrictions
• Use bots, scrapers, or automated means to access the Service beyond the functionality we provide
• Upload or transmit malware, or use the Service to distribute harmful code
• Attempt to gain unauthorized access to any account, system, or network connected to the Service
• Falsify activity data, manipulate tracking, or use automation tools to simulate work activity
• Use the Service to build or assist in building a competing product
• Share account credentials with individuals outside your organization

9. White-Label Use

Subscriptions include white-label features allowing you to display your own logo, brand colours, custom subdomain (for example yourcompany.worktickle.com), and branded salary slips.

• You are responsible for ensuring you hold all necessary rights to any logo, trademark, or brand asset you upload, and you grant us a limited licence to display those assets within your account.
• White-label branding does not transfer ownership of the Service, its underlying software, or any intellectual property to you.
• Sufix Tech LLC remains the operator and data processor of the platform regardless of branding applied, and this fact must not be misrepresented to your own users where disclosure is legally required.
• You may not use white-label features to imply that we endorse your organization, or to present the Service as your own original software in a way that misleads Monitored Users about who processes their data.
• Custom subdomains remain our property and revert to us on termination of your Subscription.

10. Desktop and Mobile Applications

Certain features require installation of our desktop or mobile application on Monitored User devices. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the application solely for the purposes described in this agreement.

• You are responsible for lawful deployment and installation on devices you own or are authorized to manage.
• The application may update automatically to deliver fixes, security patches, and new features.
• You may not modify, tamper with, repackage, or redistribute the application.
• The application collects data only while a Monitored User is clocked in and only for the features enabled by the Administrator.

11. Customer Data and Ownership

As between you and us, you own all Customer Data. We claim no ownership over your business data, employee records, or reports generated through the Service.

You grant us a limited, worldwide, royalty-free licence to host, store, process, transmit and display Customer Data solely to the extent necessary to provide, maintain, secure and support the Service, and to comply with law.

We may generate aggregated and de-identified statistics from platform usage to improve the Service and to produce benchmarks. Such data will never identify you, your organization, or any Monitored User.

You are responsible for the accuracy, quality and legality of Customer Data and for the means by which you acquired it. Data export tools are available within the Service, and you are responsible for maintaining your own backups of anything you need to retain.

12. Intellectual Property

The Service, including all software, source code, designs, interfaces, text, graphics, logos, and the WorkTickle name and marks, is owned by Sufix Tech LLC and protected by copyright, trademark and other intellectual property laws.

These Terms grant you a limited right to use the Service. No other rights are granted, whether by implication, estoppel, or otherwise. Nothing in this agreement transfers ownership of any part of the Service to you.

If you provide feedback, suggestions or feature requests, you grant us an unrestricted, perpetual, royalty-free right to use and incorporate them without obligation or compensation.

13. Third-Party Services and Integrations

The Service may integrate with or link to third-party applications, tools and websites. These are provided for convenience only.

We do not control, endorse, or assume responsibility for third-party services. Your use of any integration is governed by that provider's own terms and privacy policy. We are not liable for any loss arising from your use of, or reliance on, a third-party service, including where a provider changes or discontinues its API.

14. Availability and Support

We work to keep the Service available and reliable, but we do not guarantee uninterrupted access. The Service may be unavailable due to scheduled maintenance, emergency repairs, third-party infrastructure failures, or events outside our control.

We will make reasonable efforts to give advance notice of planned maintenance that we expect to cause significant disruption.

Support is provided by email at [email protected] and through in-app live support. We aim to respond to all requests promptly during business hours.

15. Suspension and Termination

By you. You may terminate at any time by cancelling your Subscription as described in Section 6.

By us. We may suspend or terminate your access immediately, with or without notice, if:

• You breach these Terms, in particular the monitoring obligations in Section 7 or the acceptable use rules in Section 8
• Payment is overdue and remains unpaid after notice
• Your use poses a security risk to the Service or to other customers
• We are required to do so by law or by a competent authority
• We reasonably suspect fraudulent, abusive, or unlawful activity

On termination, your licence to use the Service ends immediately and outstanding fees become due. Sections relating to Customer Data ownership, intellectual property, disclaimers, limitation of liability, indemnification and governing law survive termination.

16. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free or completely secure, that defects will be corrected, or that data captured through the Service will be complete or accurate in every instance.

Productivity scores, activity classifications, idle detection and payroll calculations are automated estimates provided for informational purposes. You are responsible for reviewing them before relying on them for any employment, disciplinary or payroll decision. We are not liable for decisions you make on the basis of Service output.

17. Limitation of Liability and Indemnification

To the maximum extent permitted by law, Sufix Tech LLC and its officers, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, business or goodwill, arising out of or relating to your use of the Service, whether based in contract, tort, negligence, strict liability or otherwise, and whether or not we were advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the total amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.

Indemnification. You agree to defend, indemnify and hold harmless Sufix Tech LLC from and against any claim, demand, action, damage, loss, liability, cost or expense, including reasonable legal fees, arising out of or connected with:

• Your use or misuse of the Service
• Your breach of these Terms or of any applicable law
• Your monitoring of any individual, including any claim brought by a Monitored User, regulator or works council relating to notice, consent, privacy or employment rights
• Any Customer Data you collect, upload or process through the Service
• Your infringement of the rights of any third party

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages. In those jurisdictions, our liability is limited to the greatest extent permitted by law.

18. Changes to the Service and to These Terms

We may modify, add to, or discontinue features of the Service at any time. Where a change materially reduces core functionality you rely on, we will give reasonable advance notice.

We may also update these Terms. When we make material changes, we will notify you by email or by posting a prominent notice within the Service at least 30 days before they take effect. Your continued use after that date constitutes acceptance. If you do not accept the revised Terms, you must stop using the Service and may cancel your Subscription.

19. Governing Law and Disputes

These Terms are governed by the laws of the State of [STATE], United States, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the state and federal courts located in [COUNTY/CITY], [STATE], and you consent to personal jurisdiction there.

Before commencing formal proceedings, both parties agree to attempt in good faith to resolve the dispute informally by contacting [email protected] and allowing 30 days for resolution.

20. General Provisions

• Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.
• Severability. If any provision is held invalid or unenforceable, the remaining provisions continue in full force and the invalid provision will be modified to the minimum extent necessary to make it enforceable.
• No waiver. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign them in connection with a merger, acquisition or sale of assets.
• Force majeure. Neither party is liable for failure to perform due to causes beyond reasonable control, including natural disasters, war, civil unrest, government action, internet or power failures, or third-party infrastructure outages.
• Relationship. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between the parties.
• Notices. We may send notices to the email address on your account. Notices to us must be sent to [email protected].

21. Contact Us

If you have any questions about these Terms and Conditions, please get in touch: