Privacy Policy

1. Introduction

Welcome to WorkTickle ("we," "our," or "us"), a product of Sufix Tech LLC. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our employee monitoring and time tracking platform, including our website at worktickle.com and our desktop/mobile applications (collectively, the "Service").

Please read this policy carefully. If you disagree with its terms, please discontinue use of our Service.

2. Information We Collect

We collect information that you provide directly to us, information collected automatically, and information provided by your employer (if applicable).

Information you provide:

• Account registration details (name, email address, password)
• Company name and billing information
• Profile information and preferences
• Communications you send us (support requests, feedback)

Information collected automatically through the Service:

• Screenshots of active screens (at configurable intervals)
• Application and website usage data
• Keyboard activity counts and mouse movement data
• Time tracking records (clock-in/clock-out, active/idle time)
• Device information (operating system, app version)
• IP address and approximate location
• Timelapse videos of work activity (where enabled)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Generate productivity reports and attendance records for your employer
• Detect and alert on suspicious activity (e.g., use of automation tools)
• Process payroll calculations and generate salary slips
• Send administrative emails, notifications, and alerts
• Improve and personalize the Service
• Comply with legal obligations
• Respond to support requests and communicate with users

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With your Employer: All monitoring data (screenshots, activity, reports) is accessible to authorized administrators of your employer's WorkTickle account.
• Service Providers: We work with trusted third-party vendors to help us operate the Service (e.g., cloud hosting, email delivery). These vendors are contractually obligated to keep your data confidential.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. White-Label & Company Branding

WorkTickle offers white-label features that allow companies to display their own logo, brand colors, and custom subdomain (e.g., yourcompany.worktickle.com). Regardless of branding, Sufix Tech LLC remains the data processor and this Privacy Policy applies.

Salary slips generated through WorkTickle may display your employer's company name and logo. These documents are generated on-demand and stored securely within your employer's account.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service:

• Monitoring data (screenshots, activity logs): 1 year by default
• Account information: retained until account deletion
• Salary slips and payroll records: retained as required by applicable law

Upon account termination, data is deleted within 90 days unless legally required to retain it longer.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encrypted storage of sensitive credentials
• Access controls and authentication requirements
• Regular security monitoring and updates

While we take reasonable steps to protect your data, no security system is impenetrable. We cannot guarantee the absolute security of your information.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Objection: Object to certain types of data processing
• Portability: Request your data in a portable format

If you are an employee, please contact your employer's admin first, as they control your data within the platform. To exercise your rights directly with us, contact us at the address below.

9. Cookies

Our website uses cookies and similar tracking technologies to improve your experience. These include:

• Essential cookies: Required for the Service to function (authentication, session management)
• Analytics cookies: Help us understand how visitors use our website
• Preference cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Disabling certain cookies may affect Service functionality.

10. Children's Privacy

WorkTickle is a business-to-business (B2B) Service intended for use by adults in professional settings. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

11. International Data Transfers

WorkTickle is operated from and data may be stored on servers located outside your country of residence. By using the Service, you consent to the transfer of your information to countries that may have different data protection laws than your own.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on our website. Your continued use of the Service after changes take effect constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: [email protected]